sampsa.com

Bella = O2 customer services monkey
Bella: Sampsa, I've just noticed that your password is not update on the account.
sampsa: you mean it's expired?
sampsa: is it still my pet's name? i think i gave the wrong answer earlier
Bella: The secret question is "Name of your pet"
sampsa: right, that's fine
sampsa: i gave the wrong answer, i have a few standard questions i use
sampsa: i dont think it needs to be changed
Bella: Yes, do you want me to update that for you? It will be easier to gain access to your account next time.
sampsa: no, that's fine, i just gave you the wrong answer
sampsa: they're both X letters long
Bella: No you don't need to change the question. You just need to update the answer.
sampsa: ok
Bella: Do you want me to do it for you or would you like to update it yourself online?
sampsa: but the new answer will be the same as the old answer right?
sampsa: this makes no sense to me, sorry
sampsa: when did it change?
Bella: The answer can be the same however its blank right now. It wasn't changed, it just got erased.
sampsa: just for your information, i'm an information security consultant
sampsa: i develop security systems every day
sampsa: and this is insane
sampsa: ok, let's update it
sampsa: why do you randomly erase passwords?
Bella: Its not normal, I'm not sure of the reason. But I will defenitely check it for you.
sampsa: seriously, this is bad. not filling me with confidence
sampsa: but let's update the answer, the pet's name should be set to *******
Bella: And you are free to update it your self online.
sampsa: since i'm here, just set it for me please